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Privacy Policy

Last Updated: February 2026

HOPE Neuro-Acupuncture Rehab ("we," "us," or "our") is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

Information You Provide

When you fill out a contact form, request an appointment, or communicate with us, we may collect:

  • Name
  • Email address
  • Phone number
  • Message content and any details you choose to share

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Browser type and version
  • Pages visited and time spent on each page
  • Referring website or search terms
  • Device type and operating system
  • IP address (anonymized where possible)

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and messages
  • Schedule and manage appointments
  • Provide and improve our healthcare services
  • Improve our website content and user experience
  • Send relevant health and wellness information, if you have opted in
  • Comply with legal and regulatory obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Healthcare providers: When necessary for your treatment, with your consent
  • Service providers: With trusted third parties who assist us in operating our website and conducting our business (e.g., form processing, analytics), provided they agree to keep your information confidential
  • Legal requirements: When required by law, regulation, or legal process

4. HIPAA Compliance

As a healthcare provider, we are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) we collect is handled in accordance with HIPAA regulations and our Notice of Privacy Practices, which is available at our clinic.

Please note that information submitted through our website contact forms is not transmitted through a HIPAA-compliant channel. For sensitive health information, we encourage you to contact us directly by phone at (408) 540-7127 or discuss it in person at our clinic.

5. Cookies

Our website uses cookies to enhance your browsing experience:

  • Essential cookies: Required for basic website functionality
  • Analytics cookies: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or incomplete information
  • Delete your personal data, subject to any legal obligations we may have to retain it
  • Opt out of any marketing communications

To exercise any of these rights, please contact us using the information below.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.